Australian High Commission
Angola, Botswana, Lesotho, Mozambique, Namibia, South Africa, eSwatini

Visas and Migration

Visas and Migration  

Welcome to the Australian Immigration Office at the Australian High Commission, Pretoria. We are an overseas office of the Australian Department of Home Affairs. Our office  provides visa services to residents of South Africa and other countries in Southern and Western Africa. To see who is responsible for processing visa from your country of usual residence see: Country coverage - Africa 

Global Service Centre (GSC)

From 1 March 2021, the Australian High Commission is unable to provide responses on visa, citizenship or customs enquiries. Visit the Department of Home Affairs website  or call the Home Affairs Global Service Centre on +61 2 6196 0196, open Monday to Friday 0900 to 1700 (local time).

COVID-19: Important information on travel to Australia

For updates to Australia’s immigration and border arrangements during the COVID-19 (Coronavirus) pandemic please check the Department of Home Affairs COVID-19 website.

The Department of Home Affairs Covid-19 page has further information on  border and travel restrictions, including key topics and latest updated.

 We also suggest that you consider subscribing to Smart Traveller which has the latest information and advice for safe travel overseas.

The Department of Health also has a page with links to COVID-19 related information as well as information for international travellers.

Skilled Migration: please use this link for information on first entry to Australia following the grant of your visa.


Important News

The Australian Government has announced it will enhance the way visa and citizenship services are delivered using the latest digital technologies. For more information visit the Department of Home Affairs' website.

Visa Application Process

Visa Lodgement Advice 

We would like to provide some useful information to applicants to ensure that our requirements are clear, and we are able to focus on finalising applications in an efficient and timely manner.  Please take note of the following points.

Lodge a complete application.  Processing officers are able to make a decision on an application at first sight.  If they open an incomplete application they may refuse the application.  The check lists provide details of the documentation we require.

Complete biometrics within the time frames.  We recognise that as the peak season builds up the biometric appointments will also fill up quickly.  If you can only make an appointment outside of the permitted time frame let us know.  We can arrange for a new letter to be sent to you. 

Lodge early.  The earlier you lodge the application, the more time we have to process and less stress for you.  Please check these time frames for realistic expectations on when a decision will be made.  The earlier an applicant lodges, the sooner a finalisation can be made, enabling the applicant to then purchase their flight tickets. 

No expedited processing.  Only a documented medical emergency will be considered for urgent processing.  All other applications will be assessed on a lodgement date basis.  Flight specials will not be considered an urgent or compassionate reason to jump the processing queue.

Requirements for Children.  Please remind applicants of the requirements for travelling children as soon as enquiries are made.   Ensure Form 1229 is signed by both parents and attached, along with copies of IDs or passports. 


You should lodge complete visa applications, including required documentation supporting your application and providing biometrics. We use the information you provide to make a determination on whether we believe you are a genuine visa applicant. It is in your interest to provide as much information as possible with your application, as your visa application may be REFUSED if you do not substantiate your circumstances. Document Checklists are available for each visa type when using the Australian Government’s Visa Finder tool.

You should not book flights or make travel commitments until you have a visa to travel to Australia. The department will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.


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