The information below is designed to enable fast and effective processing of your application. Applications are processed according to date of lodgement only. We will not prioritise an application based on travel dates for a purchased ticket.
Lodge early. The earlier an applicant lodges, the sooner a finalisation can be made, enabling applicants to then purchase flight tickets. Processing will not be expedited to meet flight deadlines. A ticket is not listed as a requirement under Step 2 in the step by step guide on the immigration website.
Lodge a complete application - Check Twice, Submit Once. Applicants should use the information on the immigration website before and during the application process. Use the page “Explore visa options” to locate the most appropriate visa subclass for your intended travel. Read the information provided in the various tabs and follow the “step by step” guide. This tab provides details on each step of the process as well as providing a list of required documents. Please use this guide to ensure you upload as much information as possible to enable a quick assessment. We may finalise your application without requesting further information from you.
Please Note: a valid application requires a complete residential address or a description leading to the residential address. We understand that some applicants reside in areas where there is no official complete address. In the absence of an official complete address the Department will accept other information which details the location of their residential address. The following are some examples of acceptable residential address information:
A P.O. Box address is not acceptable. Your application may be deemed invalid if you do not provide a complete residential address.
You are encouraged to Check Twice, Submit Once.
Processing Times . The global processing times are based on global averages and should not be used to plan when you lodge your application. Applicants should submit a fully documented online application as soon as they make plans to travel to Australia. Processing times are impacted each month because of application volumes, ie Christmas or Easter peak periods
Group Applications. We assess applications on a case-by-case basis. You can help improve processing times by lodging a complete fully documented application. The checklists provided on ImmiAccount will help you make sure you attach all required documentation for your application. We will finalise some applications quickly while some may take longer. Some applications may require external checks such as health, character or national security checks which will take longer to finalise. Please do not contact us to enquire about one member of the group. They may require further processing or information
Make sure you note the specific information required for applicants under 18 yrs.
ImmiAccount is your online gateway to the Department and provides many online service options including: lodging online applications; making payments; updating your details or circumstances; uploading documents and tracking the progress of your application. Requests loaded via your ImmiAccount will be actioned quickly. Required documentation should be uploaded into your immiAccount, resulting in fewer delays while the case officer locates your information. It is in your best interests to ensure that a contracted agent has uploaded full and complete documentation as listed on the Home Affairs website.
Meet your deadlines, eg. biometrics, health or a request for additional information. You may be required to undergo a medical exam, provide a response or provide biometrics. If so you will receive an official request via email. Please read this letter carefully and take note of any deadlines. If you are required to provide biometrics you must do so within 14 calendar days. If you cannot secure an appointment within that timeframe you should inform the department via your ImmiAccount. Failure to provide biometrics or provide evidence of an appointment may result in your application being refused.
Visa Validity Periods. When applying for a visa you may be able to specify a desired visa validity period. Whilst every effort is made to provide visa holders with their desired visa validity, this cannot always be accommodated.
If you are granted a visa, it may not be for the length of stay you have requested or may not match the length of stay on an Australian visa you have previously held. For example, you may have previously held a Tourist visa with a three-year entry validity, but your most recent visa was granted for a one-year entry validity. Once a visa application has been decided it cannot be revisited and grant periods cannot be changed.
If you are granted a visa, you should check the visa validity on the visa grant notification letter. You can also check your visa validity via the Visa Entitlement Verification Online (VEVO) system, see:
Check visa conditions online (VEVO) (homeaffairs.gov.au)