All Australian citizens must lodge their passport application in person. We are not able to accept applications by mail or courier. This helps us to protect you, by protecting the security and integrity of your Australian passport.
The Passport section at the Australian High Commission in Pretoria is open for passport interviews by appointment only on Monday to Friday from 9:00 am to 12:30 pm.
Please note that there is no parking available on the grounds of the High Commission. There have been instances of cars being stolen in the Arcadia area where the High Commission is located. All visitors should carefully plan their visit to the High Commission and exercise vigilance.
To make a passports appointment, please click here
The following information outlines the required documentation to lodge a passport application – however, you should always review the requirements for your application from the Australian Passport Office . If you have any questions prior to your appointment, please contact the office where you are lodging your application.
Passport fees are payable in ZAR by credit or debit card at the nominated exchange rate (which is subject to variations). No other form of payment, such as EFT, cash, Diner’s Club or American Express cards are accepted.
As of 1 July 2015, an additional Overseas Surcharge will be applied to passport applications lodged outside of Australia. This fee will not apply to emergency passports.
Fees for passport applications lodged with our Honorary Consuls in Mozambique, Angola, Namibia and Botswana may be paid by credit card (Visa or MasterCard only). The following credit card authorization form can be printed, completed and signed, if another person wishes to pay for your passport application by credit card only.
Credit card authorization form (downloadable PDF)
The Australian High Commission does not have representation in Cape Town, but undertakes passport interviews in Cape Town from time to time. Details of the next visit will be advertised on this page once dates are confirmed.
We are unable to provide a future calendar of visits and locations until appointments become available, which is no further than 4 weeks in advance. We advertise outreach visits on this page and our Facebook accounts. If you already have travel planned, you should make immediate arrangements to lodge your application at the Australian High Commission in Pretoria.
Please do not call or email us to find out more about upcoming visits as there is no further information we can provide. If there are no visits posted on this page, it means that no visits are planned. If you are interested in attending an interview at an outreach appointment, we urge you to monitor this page for updates. If the options listed are not convenient for you, please lodge your application at the High Commission in Pretoria.
Photographs for a new Australian passport must meet the standards set by the International Civil Aviation Organization (ICAO), including size, quality, colour, style, lighting, applicant’s pose and facial expression. In cases where the photograph presented does not meet the requirements, the applicant will be requested to supply alternative photographs. In most cases, it is the use of poor quality paper or ink that leads to a photo being rejected after scanning.
Detailed requirements for passport photographs are outlined on the application form and on the passports website www.passports.gov.au