IMPORTANT: Passport Arrangements during COVID-19 Pandemic
The Australian High Commission continue to offer passport services during the Coronavirus (COVID-19) pandemic.
Due to current COVID-19 restrictions, passport collections from the High Commission will only be available on Mondays and Thursdays until further notice. If you are making use of a courier company for collection of your passport, please advise them accordingly.
Visiting our offices during COVID-19
In line with the current social distancing requirements, please note that only one person at a time will be allowed access into the High Commission until further notice
- You must have an appointment to visit our offices.
- If you have a fever, cough or any COVID-19 symptoms, please reschedule your appointment. Please do not attend our offices if you are ill or if you have had recent exposure to someone who is ill.
- Please do not bring friends or family members to your appointment.
- Please arrive as close to your appointment time as possible. Security arrangements at some locations do not allow you to enter the building prior to your appointment time.
- You must bring and wear a mask. We will ask you to remove your mask briefly to confirm your identity.
- You may be asked to wash or sanitise your hands before commencing your interview.
All Australian citizens must lodge their passport application in person. We are not able to accept applications by mail or courier. This helps us to protect you, by protecting the security and integrity of your Australian passport.
The Passport section at the Australian High Commission in Pretoria is open for passport interviews by appointment only.
Please note that there is no parking available on the grounds of the High Commission. There have been instances of cars being stolen in the Arcadia area where the High Commission is located. All visitors should carefully plan their visit to the High Commission and exercise vigilance.
To make a passports appointment at the High Commission in Pretoria, please click here:
The following information outlines the required documentation to lodge a passport application – however, you should always review the requirements for your application from the Australian Passport Office . If you have any questions prior to your appointment, please contact the office where you are lodging your application.
Passport fees are payable in ZAR by credit or debit card at the nominated exchange rate (which is subject to variations). No other form of payment, such as EFT, cash, Diner’s Club or American Express cards are accepted.
As of 1 July 2015, an additional Overseas Surcharge will be applied to passport applications lodged outside of Australia. This fee will not apply to emergency passports.
Fees for passport applications lodged with our Honorary Consuls in Mozambique, Angola, Namibia and Botswana may be paid by credit card (Visa or MasterCard only). The following credit card authorization form can be printed, completed and signed, if another person wishes to pay for your passport application by credit card only.
The Australian High Commission offers an outreach visit to Cape Town annually. This outreach trip is a courtesy offered by the Australian High Commission, and it is not a requirement from the Australian Passport Office. The trip is offered as and when staff capacity and circumstances allow. Although we do our utmost to accommodate as many applicants as we can, it is simply not possible for us to assist all. There are currently no trips planned for this year, but please keep an eye on our website, as any upcoming trips will be announced here.
Photographs for a new Australian passport must meet the standards set by the International Civil Aviation Organization (ICAO), including size, quality, colour, style, lighting, applicant’s pose and facial expression. In cases where the photograph presented does not meet the requirements, the applicant will be requested to supply alternative photographs. In most cases, it is the use of poor quality paper or ink that leads to a photo being rejected after scanning.
Detailed requirements for passport photographs are outlined on the application form and on the passports website www.passports.gov.au
FREQUENTLY ASKED QUESTIONS
Do I need to apply if I'm not planning to travel?
No. If you do not plan to travel and/or do not need a passport right now, you can wait until the COVID-19 situation stabilises before making an appointment at our office.
What happens if my passport expires during this time?
There is no penalty for letting your passport expire. If you do plan to travel or need a passport for another reason, we encourage you to contact the Australian High Commission directly – [email protected]
What if I am medically unfit to travel to your office?
Please contact us to discuss your situation.
What if I need to travel unexpectedly due to an emergency?
Please apply for an emergency passport as soon as possible by following the instructions here. We can generally issue an emergency passport within 2 working days.
Do I have to replace my temporary/emergency passport in person at your office?
Yes. If you are issued a temporary or emergency passport, you must lodge a new application using the PC8 Application for an Australian Passport Overseas form (not the renewal form) in person at one of our offices. Adults may lodge at any location worldwide. For child applications, the application must be lodge at an office in the country where the child is physically located.