Australian High Commission
Pretoria
Angola, Botswana, Lesotho, Mozambique, Namibia, South Africa, Swaziland

Immi Contact Us

How do I contact the Immigration Office Pretoria about my visa application?

Before you lodge your visa application:

You can get information about the visa application process from the Department of Home Affairs' website:

www.homeaffairs.gov.au

You can also call or email your closest Visa Application Centre (run by our service delivery partners, TLScontact).

South Africa:

Website: https://au.tlscontact.com/za

Telephone: +27 (0)12 472 3800

8.30am to 4pm Monday to Friday

Note: International call charges may apply if calling from overseas. There is an option to leave contact details and request a return call. The call centre is closed on South African public holidays.

Nigeria:

Website: https://au.tlscontact.com/ng

Telephone: +27 (0)12 472 3800

8.30am to 4pm Monday to Friday

Note: International call charges may apply if calling from overseas. There is an option to leave contact details and request a return call. The call centre is closed on South African public holidays.
 

Zimbabwe:

Website: https://au.tlscontact.com/zw

Telephone: +27 (0)12 472 3800

8.30am to 4pm Monday to Friday

Note: International call charges may apply if calling from overseas. There is an option to leave contact details and request a return call. The call centre is closed on South African public holidays.

 

After you lodge your visa application:

Please do not contact the Visa and Immigration Section at the Australian High Commission in Pretoria if your visa application is still within standard processing times, unless you have an urgent or compassionate and compelling reason to do so. We process a large volume of visa applications every day, and responding to unnecessary visa queries causes delays in processing applications.

Email:

Email is our preferred method of contact, and all enquiries are responded to within 48 hours. You can email us by completing an Enquiry Form from the link below. Please select 'Pretoria' as the Overseas Post you would like to contact.

https://www.homeaffairs.gov.au/about/corporate/information/forms/online/australian-immigration-enquiry

Australian privacy legislation prevents officers from disclosing information to anyone other than the visa applicant unless you have provided formal written authorisation.

Telephone:

Telephone is not the preferred method of contact with the Australian Immigration Office in Pretoria. Visa applicants calling this office experience long delays due to the high volume of calls. 

Telephone hours are strictly between 8.30am and 11.30am (Pretoria time), Monday to Friday.

Unfortunately the Australian High Commission in Pretoria cannot assist with telephone queries if you have not yet lodged your visa application. If you wish to speak to someone about your visa application before lodging, please contact TLScontact on +27 (0)12 472 3800.

The telephone number for the Visa and Immigration Section at the Australian High Commission in Pretoria is +27 12 423 6060.