Important information for making a visa application
You must provide true, accurate and complete information in your visa application and at interview.
You must provide true, accurate and complete information. Applicants are required to disclose information about all previous visa applications. The provision of false or misleading information in an application could lead to the application being refused.
You must lodge a complete visa application.
It is also important that you lodge a complete application. A complete application is one that provides all information necessary for a decision to be made. You should support your application with as much information as possible at the time of lodgement as a decision may be made solely on the information that you have provided with your application. If you do not provide a complete application, your visa application may be refused.
You may be asked to provide further documents or information relating to your particular circumstances after your application has been lodged. The list of supporting documentation provided is not exhaustive. You may also include additional documents if they are relevant to your application. You should provide certified copies of all documents. Documents that are not certified will not be accepted. You should also provide an English translation of any document in another language.
To assist you to submit a complete application that can be processed quickly, the Visa Section has developed checklists which are available for download from the internet. You must read checklist information carefully and submit all supporting documentation requested in the appropriate checklist. See here: https://au.tlscontact.com/za/JNB/page.php?pid=visa_info
You should lodge your visa application well in advance of your planned date of travel.
If you lodge your visa application at the last minute, you may be disappointed if you are not granted your visa in time for your planned date of travel. Please lodge your visa application with plenty of time before you intend to travel.
If you enter into any financial commitments prior to the grant of the visa, you do so at your own risk.
An airline ticket is not a visa requirement and does not in itself lead to a visa being granted. You should not make unalterable or non-refundable travel arrangements until you have confirmation that you have been granted a visa to travel to Australia. The department will not be liable for any financial loss incurred by clients whose visa application was finalised later than expected or where an application is unsuccessful.
You can appoint an authorised person for the purposes of communication with the department.
Australian privacy laws prevent this office from responding to enquiries from people not authorised by the applicant. This includes the person providing support to the application. If you want to authorise another person to be able to discuss your application with this office, or for them to receive correspondence about the application, you should indicate this on the application form, a written statement or by using a form 956.
You must provide a certified translation of documents not in English.
All supporting documentation must be in English, or accompanied by a certified translation. Any documents submitted in languages other than English which are not accompanied by a certified translation, cannot be taken into consideration in the assessment of your application.
If your visa application is refused, the decision cannot be revisited by this office in most instances.
If your visa application is refused, you may have the right to seek review to a merits review tribunal in Australia. Your refusal notification letter will provide information on how to seek review.
If you do not have access to review, the decision cannot be revisited by this office. It is always open to you to lodge a new visa application if you wish. However, unless circumstances changes significantly or if you provide substantial new information, there is no guarantee of a different outcome.
For more information on review of visa decisions, see: Administrative Appeals Tribunal
All applicants for a visa to Australia must meet health requirements. Whether you are required to undergo a chest xray, medical examination or provide a medical fitness certificate depends on:
1. How long you intend to stay in Australia
2. Your intended activities in Australia, and
3. How old you are.
Please visit the Department of Home Affairs website for more information about medical requirements, including a list of doctors in Africa who can undertake medical examinations on behalf of the Australian Government.
If you already know that the visa you want to apply for requires a medical examination, you may also arrange to undertake your medical examination before you lodge. You will need to have a HAP ID number before you go to the doctor. For more information and obtaining a HAP ID:
If you have completed your medical examination before you lodge your application, please note this on your application.
Visa label free travel and Visa Evidence Charge
Australia is visa label free, so visas are recorded electronically and will be confirmed by airline staff when you board your plane for Australia, and by Australian border officials when you arrive in Australia. If you are granted a visa, you will be sent a notification letter, that you should take with you when you travel. You should check your personal details (name, date of birth and passport number) on the letter to ensure they are correct.
From 1 September 2015, it is no longer possible to request a visa label in your passport. Visa holders can access their visa record through our free Visa Entitlement Verification Online (VEVO) service.
See: Visa label free