Australian High Commission
Angola, Botswana, Lesotho, Mozambique, Namibia, South Africa, Swaziland

immi How Do I Lodge My Application

How do I lodge my visa application?


The Australian High Commission in Pretoria processes visa applications only from certain countries within Africa. For more information about country coverage, please see: Country coverage – Australian Immigration Offices in Africa. The preferred visa application method is online lodgement. To start an application, you will first need to create your own online account, known as ImmiAccount. ImmiAccount lets you create and manage all your online visa applications in one place. You can use your account to:

  • lodge and pay for your visa application;
  • continue a saved application;
  • attach documents if required; and
  • check the progress of your application.

Alternative to online lodgement – Lodgement via TLScontact

If you are not able to lodge the visa application online for any reason, you may lodge a paper applications for some visa types at a TLScontact Australian Visa Application Centre (AVAC). Please note that an additional service fee is payable to TLScontact if you wish to use this service. There will be a service fee payable for the collection of biometrics at an AVAC, which is a requirement for residents in certain countries. For more information on how to lodge your visa application at the TLScontact AVAC, including relevant forms, please see their website:

Countries without an Australian Visa Application Centre who do not wish to lodge online.

If you do not want to lodge online, and there is no VAC in your country of usual residence, then you must courier your application to the Service Delivery Partner Teleperformance in Johannesburg. Please note this option will also incur a service fee payable to TLScontact.

The address for couriering applications is:

Australia Visa Application Centre
2nd floor, 24 Central, 6 Gwen Lane
Corner of Gwen and Fredman Drive
Sandown, Sandton
Johannesburg, South Africa

What documents will be required?

All applications should be lodged complete, with all required forms and supporting documentation. If your visa application is not complete, your visa application may be refused. You can download visa application forms from the Department of Immigration and Border Protection website.

See: Visa application forms

The Immigration Office Pretoria has developed checklists which are available for download. You must read checklist information carefully and submit all supporting documentation requested in the appropriate checklist. See here:

How do I pay the Visa Application Charge?

Information on the visa application charge payable on each type of visa application can be found on the Department\'s website: Fees and Charges.

1) Online visa applications:

The visa application charge is payable by credit card (charged in AUD).

2) At an Australian Visa Application Centre in person:

Payment options at the Visa Application Centres are provided on their websites. For more information, please see: Service Delivery Providers in Africa.

3) At an Australian Visa Application Centre via courier:

If you are resident in a country that does not have a Visa Application Centre, you must lodge your visa application via courier at the Teleperformance Visa Application Centre in Johannesburg.  you have the following options to pay the visa application charge:

  • Via a Credit card (either your own or someone else’s – with their approval). The credit card is charged in AUD. The credit card details should be included in your visa application form (in the payment section).
  • A person pays on their behalf at one of the Immigration Offices in Australia (in AUD).
  • A person pays on their behalf at the Australian High Commission in Pretoria (in Rand, or using a South African bank issued bank draft in Rand).