Australian High Commission
Pretoria
Angola, Botswana, Lesotho, Mozambique, Namibia, South Africa, Swaziland

Immi Contact Us

How do I contact the Immigration Office Pretoria about my visa application?

Before you lodge your visa application:

You can get information about the visa application process from the Department of Immigration and Border Protection’s Website:

www.border.gov.au

You can also call or email your closest Visa Application Centre (run by our service delivery partners, VFS Global and Teleperformance).

South Africa:

Website: https://au.tlscontact.com/za

Email: https://au.tlscontact.com/za/jnb/inquiry.php

Telephone: +27 (0) 21 401 7500

8.30am to 4pm Monday to Friday

Note: International call charges may apply if calling from overseas. There is an option to leave contact details and request a return call. The call centre is closed on South African public holidays.

Nigeria:

Website: https://au.tlscontact.com/ng

Email: email form

Telephone: +27 (0) 21 401 7500

8.30am to 4pm Monday to Friday

Note: International call charges may apply if calling from overseas. There is an option to leave contact details and request a return call. The call centre is closed on South African public holidays.
 

Zimbabwe:

Website: https://au.tlscontact.com/zw

Email: https://au.tlscontact.com/zw/hre/inquiry.php

Telephone: +27 (0) 21 401 7500

8.30am to 4pm Monday to Friday

Note: International call charges may apply if calling from overseas. There is an option to leave contact details and request a return call. The call centre is closed on South African public holidays.

 

After you lodge your visa application:

Please do not contact the Visa and Immigration Section at the Australian High Commission in Pretoria if your visa application is still within standard processing times, unless you have an urgent or compassionate and compelling reason to do so. We process a large volume of visa applications every day, and responding to unnecessary visa queries causes delays in processing applications.

Email:

Email is our preferred method of contact, and all enquiries are responded to within 48 hours. Our email address is:

immigration.pretoria@dfat.gov.au.

You must include your full name and passport number (and VLN if applicable), type of visa application, and date and method of lodgement. Failure to include these details will result in a delay in responding to your query.

Australian privacy legislation prevents officers from disclosing information to anyone other than the visa applicant unless you have provided formal written authorisation.

Telephone:

Telephone is not the preferred method of contact with the Australian Immigration Office in Pretoria. Visa applicants calling this office experience long delays due to the high volume of calls. If you prefer not to wait, please use our email address.

Telephone hours are strictly between 8.30am and 11.30am (Pretoria time), Monday to Friday.

Unfortunately the Australian High Commission in Pretoria cannot assist with telephone queries if you have not yet lodged your visa application. If you wish to speak to someone about your visa application before lodging, please contact Teleperformance on +27 (0) 21 401 7500.

The telephone number for the Visa and Immigration Section at the Australian High Commission in Pretoria is +27 12 423 6060.